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FAQs

  • How long will it take to receive my order?

    On average processing takes 1-2 business days and delivery takes up to 5 business days. In total that is up to 7 business days from the time we receive payment until it arrives at your shipping destination.

    Often times the shipping process is much faster and it only takes 5 days from the time we process your order, however we reserve the right to take up to 7 business days because at times there are circumstances out of control that delay the shipping process. Rest assured, we make every attempt to get your order to you as fast as possible.



    Please note, we are unable to send express shipping or 'speed' up your order in anyway. If you need your painting before the 7 business days, then we recommend you not to place your order.



  • When do I get my tracking number?

    As soon as we receive a tracking number from our shipping carrier, we will immediately add that information to your order as well as email it to you.



  • How much do you charge for shipping?

    Shipping is always FREE to any country we ship to with no exceptions.



  • How are paintings packaged?

    Packages are shipped directly from one of our independent distributors, and are all packaged in an original box. Be aware that boxes sometimes become damaged due to poor handling by shipping agents.



  • How do I know what size to order?

    All paintings in our online catalog are true to size. Measuring the space where the canvas will be hanging will minimize the chances of it not fitting.



  • When do I receive my refund?

    We process all refunds within 24 hours. If you paid using paypal, all refunds are immediate and you should see it in your account.

    If you paid using credit cards, refunds are not instant. All credit card transactions are processed monday through friday, at 12:00am EST. Once your refund has been processed by the credit card company, your issuing bank must accept the refund, then post the fund to your account. If it has been longer then 5 business days, and the funds are still not showing on your credit card, please contact us and we will provide you with the transaction ID so that you can contact your issuing bank and inquire about the funds.

    Rest assured, that we are here to serve you. We will always assist you in anyway possible to resolve any issue.

  • There is a problem with the painting I have received, what should I do?

    1. Should you receive the incorrect painting, you may return the item within 10 days of receiving it. Please contact us within 5 days of receiving the item prior to any returns so we can provide the correct instructions on returning the item.

    2. Should you receive an item with a defect or damage, you must contact us within 5 days and provide a digital picture of the item received.

    ***Unacceptable reasons for a return: colors of the painting is darker/lighter than pictured, painting had minor color differences from the picture, painting do not fit (due in part of error by the customer), I would rather have a different painting.***

    3. Should you wish to return the item for any other reason, please contact us and we may look into it.

    4. We do offer exchanges in the case where you need to pick another painting.

    5. If you would like to return your painting and receive a refund, please login to your account and fill out a Return Request (RMA). Once we receive your return request we will provide you with further intructions.

    If you do not include your RMA number we may not be able to accpet the parcel or issue a refund. More over, we only accept returns from United States Postal Service (USPS). If you use another courier (UPS, FedEx, DHL etc) we may not be able to accept your return and it will be sent back to you.



  • I made a mistake with my order and it's status says Shipped, what should I do?

    At this point the painting have already left the warehouse and we can not make changes to the order. Please wait until you receive your painting, then login to your account and fill out a Return Request. You can find the Return Request form by logging into your account, beside your order there is a "Return" button. Fill out the form on the following page.



  • Why are your prices so low?

    We strive to keep our customers happy and with cash! So we try to make sure our prices are the lowest in the market.



  • Do you do wholesale?

    Purchases of ten paintings or more qualify under our wholesale program and pricing. This price list can be requested by forwarding an email to support@pickyourart.com. For wholesale purchases, we would only be able to accept payments through Bank Wire or Western Union.



  • Are your paintings original?

    All items are Limited Production Original Hand-Painted Canvases, we stand behind our products 100%.


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For questions or assistance, call Mon-Fri 9:30am-2:30pm : 651-340-3634


Official Corporation is a BBB Accredited Business. Click for the BBB Business Review of this Holding Companies in Minneapolis MN